Chloé F.

Compétences

• Figma5/5
• Miro5/5
• Axure3/5
• UX Research5/5
• Prototypage5/5
• Design System5/5
• Agile5/5
• UI Design5/5
• Roadmap5/5
• Accessibilité4/5
• Design Tokens4/5

Expériences

1. Lead CX Designer

   May '22 - Aug '26

   • Owned UX strategy and CX design for complex roadside assistance services, connecting both digital and physical, business performance and operational reality. • Led discovery, auditing and user experience design across multiple countries, business lines and stakeholders. • Used data, research and design to identify KPI levers and support strategic decision-making. • Partnered with Product, Operations, IT, Data and local teams to align UX priorities and drive decision-making. • Contributed to measurable CX improvements across multiple markets, supporting increased NPS, service adoption, conversion and automation. • Helped scale a unified CX vision across 10+ countries by auditing and aligning local implementations.

2. Product Designer

   March '19 - April '22

   • Led Product Design for a Mobile-first Home Insurance sales funnel and Claims portal across two countries, delivering MVP customer journeys from discovery to validation in an agile setup. • Conducted end-to-end user research (qualitative & quantitative) to inform experience decisions and reduce uncertainty. • Analysed live performance and market insights to refine the UX roadmap, increase conversion rate and support continuous improvement (A/B tests, drop-off analysis). • Facilitated design system and UI alignment sessions (Design and IT), bridging design consistency with technical constraints. • Collaborated closely with cross-functional teams (Business, IT, Marketing, Data, Legal) to align requirements and delivery.

   • Design System
   • UX Research
   • Agile
   • Roadmap

3. Product Designer

   October '17 - March '19

   • Designed user experiences for Mirakl’s SaaS marketplace platform used by global retailers to launch and scale their marketplace ecosystems. • Built and scaled a design system to ensure consistency across complex product ecosystems. • Partnered with Product Owners and Engineering teams from problem framing to front-end implementation and QA. • Contributed to improving team ways of working by facilitating agile ceremonies and knowledge-sharing sessions.

   • Design System
   • Agile

4. UI/UX Design Trainee

   Oct. '15 - July '16/Sept. '16 - July '17

   • Contributed to UX discovery with product owners and UI design for healthcare software and client projects (patient communication, medical staff dashboard, patient personal space, medical questionnaires, ...) • Translated user and business needs into clear interfaces and interaction patterns.

   • UI Design